At Massive., we want you to be completely satisfied with your purchase. If you’re not satisfied with your jacket, we offer a straightforward return and exchange policy. Please review the following conditions to ensure a smooth return process.

1. Return Eligibility
You can return items purchased from Massive. if:

• The item is in its original condition, unworn, and unwashed.
• The item is returned with all tags attached and in its original packaging.
• The return is initiated within 7 business days of receiving your order.

2. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:

• Custom-made or personalized jackets
• Gift cards

3. How to Return an Item
To return an item, please follow these steps:

1. Contact our customer support team at [Insert Email or Phone Number] to initiate your return and receive a Return Authorization (RA) number.
2. Carefully pack the item in its original packaging or a secure box to prevent damage during return shipping.
3. Include a copy of your order receipt and the RA number inside the return package.
4. Ship the item back to the following address: [Insert Return Address].

4. Return Shipping Costs
Unless the return is due to an error on our part (e.g., damaged or incorrect item), the customer is responsible for the return shipping costs. We recommend using a trackable shipping service to ensure your return is received.

5. Refunds
Once we receive and inspect the returned item, we will process your refund to the original payment method. Refunds are typically processed within 7 business days. Please note that shipping fees are non-refundable.